Returns and Refunds Policy

At Zayd Thread, we want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully.

1. Returns Eligibility
We accept returns for products that are defective, damaged, or not as described. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the order confirmation or receipt.

2. Return Process
To initiate a return, please contact our customer support at [email protected] within 7 days of receiving your order. Provide your order details, the reason for the return, and any supporting photos if the item is defective or damaged.

3. Refunds
Refunds are processed after we receive and inspect the returned item.

4. Shipping for Returns
Customers are responsible for the shipping costs of returning items unless the return is due to a defective or incorrect product. We recommend using a trackable shipping method to ensure the return reaches us safely.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately at [email protected]. We will provide instructions for returning the item and ensure a replacement is sent promptly.

6. Non-Returnable Items
For hygiene and safety reasons, certain products such as earrings, intimate apparel, and personalized items are non-returnable unless defective or damaged.

7. Contact Us
For any questions or support regarding returns or refunds, please email us at [email protected]